Road Runner Found Dead on the Road

[a***@hotmail.com]

I have a problem with my Time Warner Oceanic "high-speed" internet
service on Oahu. At least once every half hour, the connection
effectively dies, with zero access to the web, dns, etc. I have to
manually reset it either through the repair button on the Local Area
Connection Status box in win xp, or by pulling the plug on the Toshiba
PCX1100U modem. This is ridiculous. I ran the speed test on
http://speedtest.oceanic.com/ and they claim a download speed of 5 Mbps
and a quality of service of 99%. How do they come up with that figure
of merit? Oh, maybe every 99 half minutes, the service will shut off
randomly for 30 secs! Try doing any form of business such as
communicating over a vpn, and what you have is a joke and a roaming
disaster- broken channels du jour. Beep beep.

Btw, my ISP is Earthlink, and the cable installer says this is the same
as RR for all intents and purposes. So who is at fault- RR, Earthlink,
the modem maker, the wiring, or win xp?

[Nai`a]

Post by a***@hotmail.com
Btw, my ISP is Earthlink, and the cable installer says this is the same
as RR for all intents and purposes. So who is at fault- RR, Earthlink,
the modem maker, the wiring, or win xp?

I haven't any reasonable idea, but if I were in your shoes, I know who
I would call. Earthlink Technical Support. :(

Aloha mai Nai`a!

[Kirk]

Post by a***@hotmail.com
I have a problem with my Time Warner Oceanic "high-speed" internet
service on Oahu. At least once every half hour, the connection
effectively dies, with zero access to the web, dns, etc. I have to
manually reset it either through the repair button on the Local Area
Connection Status box in win xp, or by pulling the plug on the Toshiba
PCX1100U modem. This is ridiculous. I ran the speed test on
http://speedtest.oceanic.com/ and they claim a download speed of 5 Mbps
and a quality of service of 99%. How do they come up with that figure
of merit? Oh, maybe every 99 half minutes, the service will shut off
randomly for 30 secs! Try doing any form of business such as
communicating over a vpn, and what you have is a joke and a roaming
disaster- broken channels du jour. Beep beep.
Btw, my ISP is Earthlink, and the cable installer says this is the same
as RR for all intents and purposes. So who is at fault- RR, Earthlink,
the modem maker, the wiring, or win xp?

I have never had a problem for the past six years downloading 250 - 300
Gigs a month from Usenetserver with RoadRunner as a provider.
That Toshiba PCX1100U Modem is a relic and should be taken in the back
yard and shot, cause it has to be at least five years old.

All I can suggest is:

Call support and fill them in with the frustrating details. Kindly
suggest that they fill out the necessary paperwork so a Motorola
Surfboard Modem can be picked up at the nearest service branch.
Instead of whining in this newsgroup about something that nobody gives
a horse's patootie about, take the proactive approach and do something
positive, dumass.

[a***@hotmail.com]

Post by Kirk
I have never had a problem for the past six years downloading 250 - 300
Gigs a month from Usenetserver with RoadRunner as a provider.

I always love the guy who comes up with this line. Because you never
had a problem, no one else should have a problem. Sheesh.

Post by Kirk
That Toshiba PCX1100U Modem is a relic and should be taken in the back
yard and shot, cause it has to be at least five years old.

It definitely does look like a relic (as in used by some previous user
and re-cycled on me).

Post by Kirk
Call support and fill them in with the frustrating details. Kindly
suggest that they fill out the necessary paperwork so a Motorola
Surfboard Modem can be picked up at the nearest service branch.
Instead of whining in this newsgroup about something that nobody gives
a horse's patootie about, take the proactive approach and do something
positive, dumass.

Tech support is as useless as asking a Safeway clerk which milk is
better. I need an unbiased answer such as do I switch from Earthlink to
RR, where supposedly I can get better service (according to you)?

Anyway, this should not be a frustrating experience. But it does show
you how lousy the installation process is, as far as Oceanic Cable is
concerned. One dead stb and this turkey of a modem were delivered to me
on installation day. Their motto: let the customer be the Q/C
department, because we here at the big cable company don't give a sh*t
about the customer. Besides, Earthlink is some mainland organization
that just wants to piggyback on our infrastructure. Screw them.

Anyway, you spelled dumbass wrong, Mr. Expert.

[Kirk]

Post by a***@hotmail.com

Post by Kirk
I have never had a problem for the past six years downloading 250 - 300
Gigs a month from Usenetserver with RoadRunner as a provider.

I always love the guy who comes up with this line. Because you never
had a problem, no one else should have a problem. Sheesh.

Those who are afflicted with the 'Poor Me Syndrome", often discover
that the Truth Really Hurts when others are not experiencing the same
thing.

Post by a***@hotmail.com

Post by Kirk
That Toshiba PCX1100U Modem is a relic and should be taken in the back
yard and shot, cause it has to be at least five years old.

It definitely does look like a relic (as in used by some previous user
and re-cycled on me).

It was the exact model that was supplied when they pulled a new line,
Six Years Ago. Did they even bother to pull a separate line from the
junction box into the squalid and grimy hovel that you call home?

Post by a***@hotmail.com

Post by Kirk
Call support and fill them in with the frustrating details. Kindly
suggest that they fill out the necessary paperwork so a Motorola
Surfboard Modem can be picked up at the nearest service branch.
Instead of whining in this newsgroup about something that nobody gives
a horse's patootie about, take the proactive approach and do something
positive, dumass.

Tech support is as useless as asking a Safeway clerk which milk is
better. I need an unbiased answer such as do I switch from Earthlink to
RR, where supposedly I can get better service (according to you)?

Don't even waste a minute calling the local franchise so they can have
a chance to put you on hold and be lulled to sleep by elevator music.
Take the direct shot and converse with informed morons at the National
Help Desk: 1-800-228-6604

Post by a***@hotmail.com
Anyway, this should not be a frustrating experience. But it does show
you how lousy the installation process is, as far as Oceanic Cable is
concerned. One dead stb and this turkey of a modem were delivered to me
on installation day. Their motto: let the customer be the Q/C
department, because we here at the big cable company don't give a sh*t
about the customer. Besides, Earthlink is some mainland organization
that just wants to piggyback on our infrastructure. Screw them.

Believe it or not, Customer Service listens to their subscribers if
they are given half a chance or the slightest inkling which describes
what is causing displeasure. Don't be afraid to air thy views with an
organization which is collecting your hard earned money. Jumping on a
soapbox in the most obscure corner of the internet and bawling about
injustice is like pissin' up a rope, mentalboi.

Post by a***@hotmail.com
Anyway, you spelled dumbass wrong, Mr. Expert.

Dumass was spelt right. Dumass was presented as one syllable
descriptive to expend the least amount and shed light on a
personality/situation that can only be described as a Lost Cause.

haveaniceday.

[a***@hotmail.com]

Post by Kirk

Post by a***@hotmail.com

Post by Kirk
That Toshiba PCX1100U Modem is a relic and should be taken in the back
yard and shot, cause it has to be at least five years old.

It definitely does look like a relic (as in used by some previous user
and re-cycled on me).

It was the exact model that was supplied when they pulled a new line,
Six Years Ago. Did they even bother to pull a separate line from the
junction box into the squalid and grimy hovel that you call home?

I sometimes think of east Oahu (Hawaii Loa Ridge - Hawaii Kai, et. al)
as a glorified slum for the effete. But don't you wish you could live
there? I have 5 lines into my house, and believe me, it confused the
hell out of the installer.

Post by Kirk
Don't even waste a minute calling the local franchise so they can have
a chance to put you on hold and be lulled to sleep by elevator music.
Take the direct shot and converse with informed morons at the National
Help Desk: 1-800-228-6604
Believe it or not, Customer Service listens to their subscribers if
they are given half a chance or the slightest inkling which describes
what is causing displeasure. Don't be afraid to air thy views with an
organization which is collecting your hard earned money. Jumping on a
soapbox in the most obscure corner of the internet and bawling about
injustice is like pissin' up a rope, mentalboi.

This may be an obscure place, but its visibility and the fact that it
shows up on search engines means it's not as obscure as you think. The
experience that I describe will one day be of help to some other
unsuspecting time-warner oceanic cable customer. Its resolution and the
technical problems that will (hopefully) be solved are important to
know about. Waiting time for twoc service is 3 weeks, surfer boy. It
took 4 weeks to schedule an installation, and it will take 3 more weeks
to get this problem fixed. And maybe another 3 weeks to fix the fix.
Because I suspect it could be a line level/quality issue. You'd be
pissin' up a rope too, and wanting to throw some darts at twoc for the
$#%&!!@ customers have to go through. Earthlink (1-800-817-5508) puts
the blame squarely on twoc. Naturally it took 10 minutes of elevator
music to confirm what I already knew.

[Areader]

One of two things:

Complain to Oceanic because your signal is weak or attenuated by
something else on the cable. I had this problem on a cable system and
it was caused by a weak signal.

or

Your IP address is leased for every 30 minutes but your automatic renew
is not being registered by the ISPs DHCP server.